Click & Collect
I've Selected Click & Collect, What Happens Next?
Once you have placed your order, please allow 24 hours at most for your order to be prepared by our team. You will receive an email or text notification once your order is ready for collection.
Can someone else collect my order for me?
Totally! If someone else is collecting your order, please ensure they have a copy of your confirmation email or text message and can show photo identification. Please let us know in advance that someone else will be collecting your order.
Can I Cancel My Click & Collect Order?
Yes! If you need to cancel your Click & Collect order, please contact us at [email protected], and one of our customer service team members will respond as soon as possible.
How Long Will My Click & Collect Order Be Held For?
We will hold your Click & Collect order for 4 weeks. Please contact us via email at [email protected] if you are unable to pick up your order within this timeframe or would like to have your order shipped to you instead.
Who Should I Contact Regarding My Click & Collect Order?
Please contact us at [email protected], and one of our customer service team members will respond as soon as possible.
Where do I collect my order from Clik Collective Vermont?
CLIK Collective is a co-warehousing and office space in Vermont, which is where our warehouse is situated. Kindly park at the visitors' car park at the front of the building and enter through reception.
What If We Are Unable To Fulfil Your Click & Collect Order?
In the unusual event that we are unable to fulfil your order, our customer service team will contact you via your nominated email or phone number to organise collection from another location or to discuss further solutions.
Where Are The Radical Yes Click & Collect Locations?
Depending on stock availability, you can choose to pick up your order from The Fitting Salon in North Melbourne or our Warehouse in Vermont. Depending on what is most convenient for you, please select your suitable pick-up location.
What do I need to collect my Click & Collect order?
Please present your original order confirmation email or text message. This should include your order number and full name so we can easily locate your order and give you your new Radical Yes product!
When Will My Click & Collect Order Be Ready For Collection?
Your Click & Collect order will be ready within 24 hours of purchase. If you have chosen to collect your order from our Warehouse in Vermont, this location is closed over the weekend.
How do I change my Click & Collect order to delivery?
If you have selected Click & Collect, but would like to have your order delivered instead, please email us at [email protected] or give us a call to let us know. Please make sure to include your delivery address when getting in contact with us.