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Have all of your Radical Yes order queries including returns all answered in one helpful place!

Do you do in-store collect?

Yes! You’re more than welcome to pick up your order from our Fitting Salon.

If the shoes don’t work out, can I return them?

Yes! We understand shopping for shoes online can be tricky. Therefore, we aim to do what we can to ensure you can shop online with confidence that we have a return-friendly policy.

What if I need to change or cancel my order?

Late-night shopping antics. We totally understand! We pride ourselves on our speedy fulfilment of your orders, so please reach out ASAP if you need to change or cancel your order at all.

Can I return a pair of shoes I purchased on sale?

Items bought on sale, or during promotional periods, are eligible for exchange or credit note only. See our Returns & Shipping page here.