Orders & Returns

What is a Pre-Order?

Sometimes we get so excited about a style that we want to share them with you before the factory is finished making them and open a pre-order option!

What If I Need To Change Or Cancel My Order?

Late-night shopping antics. We totally understand! We pride ourselves on our speedy fulfilment of your orders, so please reach out ASAP if you need to change or cancel your order at all.

Can I Return My Order?

Yes! We understand shopping for shoes online can be tricky. Therefore, we aim to do what we can to ensure you can shop online with confidence that we have a return-friendly policy.

Can I Return A Pair Of Shoes I Purchased On Sale?

Discounted items, including items purchased on sale (where a strikethrough price is displayed) or during a promotional period, are only eligible for a credit note or exchange. This also includes items purchased with a discount/promotional code of any

How Do I Start A Return?

Please make sure you have read our Exchange & Returns Policy before lodging your return. We facilitate easy returns through Australia Post Collect & Return.To return your order for an exchange, credit note, or refund, follow the steps below:

Can I Return My Item In-Store?

Yes! If you can visit our Fitting Salon in North Melbourne, or our Warehouse Outlet in Vermont, you are welcome to return your online order IRL. If you are hoping to exchange your order, please get in touch with us first to make sure your exchange st

How Do I Return My International Order?

Please return your international order to the address below:. Radical Yes203 Rooks Road,Vermont VIC 3133AustraliaPlease keep in mind that international return postage is at the customer's expense. We strongly recommend using a tracked postal service.