Orders & Returns

Do You Do In-Store Collect?

Yes! You’re more than welcome to pick up your order from our Fitting Salon.

Can I Return My Order?

Yes! We understand shopping for shoes online can be tricky. Therefore, we aim to do what we can to ensure you can shop online with confidence that we have a return-friendly policy.

What If I Need To Change Or Cancel My Order?

Late-night shopping antics. We totally understand! We pride ourselves on our speedy fulfilment of your orders, so please reach out ASAP if you need to change or cancel your order at all.

Can I Return A Pair Of Shoes I Purchased On Sale?

Discounted items, including items purchased on sale (where a strikethrough price is displayed) or during a promotional period, are only eligible for a credit note or exchange. This also includes items purchased with a discount/promotional code of any

How Do I Use My Gift Voucher?

Simply enter your 16-digit code (which you should have received in your email with your gift card attached) in the section that reads 'Discounts and gift card' at checkout, then click apply!. Alternatively, you can redeem your gift voucher in-store!

How Do I Use My Credit Note?

To redeem your credit note, simply enter your 16-digit code (sent to you via email or text) into the 'Discount code or gift card' section at checkout. Alternatively, your credit note can be redeemed in-store! Show our team your 16-digit code, or the

What is a Pre-Order?

Sometimes we get so excited about a style that we want to share them with you before the factory is finished making them and open a pre-order option!